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Repair Request Form

  1. Premium Brand Distributors is the authorised distributor and after sales service provider for; Nikon Photographic and Sport Optics equipment, Sony Photographic, Lexar Memory Cards and Atomos & Angelbird products.
  2. In order to provide a national after sales service, the Company introduced specific measures in the respective provinces in order to facilitate the transport of photographic equipment. You may also take your equipment to our service centre in Centurion or alternatively, courier it.
  3. All out of warranty units booked in will be subject to the payment of an inspection fee; the inspection fee is subject to the model and type of unit. Please see our service fee card for a complete list of inspection fees.
  4. Upon receiving the item, Premium Brand Distributors will contact you via SMS or e-mail. The inspection fee applicable to non-warranty repairs must be paid, prior to the unit being assessed – please use the job number as reference when making payment. The inspection fee will come off the total quote amount if accepted; if the quote is rejected, the inspection fee will be used to cover labour and related fees.
  5. Banking details: Premium Brand Distributors (Pty) Ltd, Acc Number: 21403423401, Bidvest Bank, 1 Park Lane Wierda Valley Sandton, Branch code: 462005
  6. We aim to provide customers with a quote within 24hours after the unit has reached our service centre.
  7. If you are happy with the quote, you need to in writing, give our service centre go-ahead; in order for our technicians to start working on the unit, we require a copy of proof of payment amounting to 50% of the quoted amount. The balance of the payment needs to be done prior to the repaired unit being collected or couriered.
  8. Quotes are approximate and may change. You will be requoted if further work is required to perform the repair.
  9. The quoted amount does not include insurance and courier costs, unless otherwise stated.
  10. All repairs will be done within 4 – 6 weeks from date of go-ahead. Kindly note that parts do go on back order from time to time and your repair may be delayed as result of the non-availability of a part/s.
  11. Please complete the attached form in detail. Most importantly, provide us with a comprehensive fault description by selecting the relevant tick box, together with a short description of the problem in the designated space.
  12. Kindly familiarise yourself with our standard terms and conditions. Please feel free to e-mail our service centre service@premiumgroup.co.za.
  • The fields below are to be completed in full. Our service centre will not commence with repairs/ service requests in the event of equipment showing any signs of damage not stated below. We will be in contact should there be any damage not recorded below.

  • Accepted file types: jpg, pdf, Max. file size: 62 MB.
    (please attach copy of proof of purchase)
    Please do NOT send filters, memory cards, batteries or chargers with unless there is a fault report on any of these items.
  • In order to assist our technicians with fault finding, please indicate the reason for bringing/ sending your equipment to our service centre. The below is not a comprehensive list of potential issues and you are requested to record the reason for booking your camera in, in the below designated space.

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  • Insurance terms & conditions for repairs

    1. Premium Brand Distributors will insure equipment being couriered to and from the Customer, subject to the following terms and conditions:
      1. Only items couriered by Premium Brand Distributor’s preferred service courier provider (RAM) will be insured.
      2. Equipment must be packed sufficiently with bubble wrap and in a sturdy container – no claim will be registered in the event of equipment not being packed appropriately.
      3. The Customer must clearly indicate his/ her acceptance of the insurance terms and conditions in the space provided. Alternatively, the customer must via e-mail confirm their agreement to the insurance terms and conditions.
      4. By accepting the insurance offered by Premium Brand Distributors, the customer agrees that he/ she understands and accepts full liability for the insurance excess rates.
      5. All claims will be subject to a 5% excess payment with a minimum value of R2 500.00 per claim.
      6. Premium Brand Distributors retains the right and final decision whether equipment shall be repaired or replaced. Customer’s will be replaced at market value in the event of a replacement.
  • Upon submitting the completed repair request form, you acknowledge that you agree to our repair terms and conditions and that you accept the Privacy Statement.

Premium Brand Distributors
Premium House
Grey Owl Village
Brakfontein & Erasmus Drive
Louwlardia, 0157
Centurion
South Africa

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Email: info@premiumgroup.co.za
Telephone: 012 003 7000

Enquiry Form

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