Repair Request Form
- Premium Brand Distributors is the authorised distributor and after sales service provider for; Nikon Photographic and Sport Optics equipment, Sony Photographic, Lexar Memory Cards and Atomos & Angelbird products.
- In order to provide a national after sales service, the Company introduced specific measures in the respective provinces in order to facilitate the transport of photographic equipment. You may also take your equipment to our service centre in Centurion or alternatively, courier it.
- All out of warranty units booked in will be subject to the payment of an inspection fee; the inspection fee is subject to the model and type of unit. Please see our service fee card for a complete list of inspection fees.
- Upon receiving the item, Premium Brand Distributors will contact you via SMS or e-mail. The inspection fee applicable to non-warranty repairs must be paid, prior to the unit being assessed – please use the job number as reference when making payment. The inspection fee will come off the total quote amount if accepted; if the quote is rejected, the inspection fee will be used to cover labour and related fees.
- Banking details: Premium Brand Distributors (Pty) Ltd, Acc Number: 21403423401, Bidvest Bank, 1 Park Lane Wierda Valley Sandton, Branch code: 462005
- We aim to provide customers with a quote within 24hours after the unit has reached our service centre.
- If you are happy with the quote, you need to in writing, give our service centre go-ahead; in order for our technicians to start working on the unit, we require a copy of proof of payment amounting to 50% of the quoted amount. The balance of the payment needs to be done prior to the repaired unit being collected or couriered.
- Quotes are approximate and may change. You will be requoted if further work is required to perform the repair.
- The quoted amount does not include insurance and courier costs, unless otherwise stated.
- All repairs will be done within 4 – 6 weeks from date of go-ahead. Kindly note that parts do go on back order from time to time and your repair may be delayed as result of the non-availability of a part/s.
- Please complete the attached form in detail. Most importantly, provide us with a comprehensive fault description by selecting the relevant tick box, together with a short description of the problem in the designated space.
- Kindly familiarise yourself with our standard terms and conditions. Please feel free to e-mail our service centre service@premiumgroup.co.za.