Service and Repairs

Premium Brand Distributors is the authorised service centre for all the brands that it distributes and we are located in the Grey Owl Village shopping centre in Centurion. In order to provide a national after sales service, we have introduced several measures to ensure that our customers are not inconvenienced when their equipment needs to be booked in for repairs.

Repair Process

1
Your unit must be booked in at our service centre in Centurion. You can either bring the unit to our service centre or alternatively, courier it. Please refer to How To Get Your Equipment To Our Service Centre below.

If your unit has been couriered, a staff member of our service centre will contact you via SMS or e-mail as soon as your unit has arrived.
2
In order for your unit to be assessed, an inspection fee is payable. The fee depends on the model and type of unit. Please see our service fee card for a complete list of inspection fees.

Warranty repairs are not subject to inspection fees – however if the repair, after assessment, proves to be non-warranty related (e.g. liquid / impact damage) you will be liable for all repair costs, including courier charges.
3
We endeavour to provide all customers with a quote within 24 hours from receiving the unit; please note that it may take slightly longer if the unit has been booked-in before a weekend or public holiday.
4
If you are accepting the quote, you will be required to pay 50% of the quoted amount. As soon as we have received proof of payment regarding the above, the technician will proceed with your repair.
5
Quotes are approximate and may change; you will be requoted if further work is required.
6
All repairs will be done in 4 – 6 weeks; if any part goes on back order, this period may be extended.
7
You will be updated on a continuous basis via SMS or e-mail regarding the progress of your repair.
8
On completion, please settle the balance of the invoice in order for the equipment to be released.
9
All repairs, other than warranty repairs, carry a 6-month warranty.

How To Get Your Equipment To Our Service Centre

If possible, please bring your equipment to our service centre in Centurion as we would like to meet with you in person. Should you not be able to visit our service centre, you are welcome to make use of our dedicated drop-off and collection points, subject to the terms and conditions thereof. To establish whether this service is available in your region, please visit our collection and drop off centre.

You can also contact our customer care department on 086 116 4566 or service@premiumgroup.co.za should you require assistance with couriering your equipment, or alternatively, refer to the repair request form, containing all information required. Warranty repairs can be taken to the retailer from which it was purchased, alternatively you may drop it off at our service centre or courier it.

Courier Fees

In Warranty products
In warranty equipment handed in at the retailer from which it was purchased, carry no courier fees.
Out of Warranty products
You are welcome to make use of Premium Brand Distributor’s preferred service provider to courier your equipment. This is a hassle-free service which includes insurance and packaging, if preferred. In order to find out more, please contact our customer care department on 086 11 64566 or service@premiumgroup.co.za. Kindly familiarise yourself with the insurance conditions contained in our repair terms and conditions. Please inform us by e-mail whether you would like to make use of Premium Brand Distributors’ insurance or whether you will be insuring your gear through your personal insurance. You can also select a courier of your choice, please make sure that your equipment is adequately packed and insured.

Packaging

When making use of your own courier, please make sure that your equipment is packed in a manner that would prevent it from being damaged whilst in transit.

Use a sturdy container and bubble wrap to secure the item – never attach a lens to a camera.
In the event of a warranty repair, kindly return the item in its original box together will all the items that were in the “box” including a copy of your proof of purchase.
Please also include a copy of the completed repair request form in the container in which the equipment is sent; kindly ensure to provide us with a clear description of the fault/ problem in the designated space on the form.

PLEASE NOTE: Premium Brand Distributors can unfortunately not accept responsibility for damage occurring during the courier process. Damage as a result of improper packaging will not be repaired under warranty. (Not applicable when items are couriered using our preferred service provider where insurance forms part of the courier fee.)

Repair Request Form

The first step for any repair is the completion of the repair request form. Upon submitting the completed repair request form, you acknowledge that you agree to our repair terms and conditions and that you accept the Privacy Statement. If you are making use of one of the drop–off points, kindly complete and print the repair request form in order for it to be submitted with your equipment.

Enquiry Form