Service and Repairs
Premium Brand Distributors is the authorised service centre for all the brands that it distributes and we are located in the Grey Owl Village shopping centre in Centurion. In order to provide a national after sales service, we have introduced several measures to ensure that our customers are not inconvenienced when their equipment needs to be booked in for repairs.
Your unit must be booked in at our service centre in Centurion. You can either bring the unit to our service centre or alternatively, courier it. Please refer to How To Get Your Equipment To Our Service Centre below.
If your unit has been couriered, a staff member of our service centre will contact you via SMS or e-mail as soon as your unit has arrived.
In order for your unit to be assessed, an inspection fee is payable. The fee depends on the model and type of unit. Please see our service fee card for a complete list of inspection fees.
Warranty repairs are not subject to inspection fees – however if the repair, after assessment, proves to be non-warranty related (e.g. liquid / impact damage) you will be liable for all repair costs, including courier charges.
We endeavour to provide all customers with a quote within 24 hours from receiving the unit; please note that it may take slightly longer if the unit has been booked-in before a weekend or public holiday.
If you are accepting the quote, you will be required to pay 50% of the quoted amount. As soon as we have received proof of payment regarding the above, the technician will proceed with your repair.
Quotes are approximate and may change; you will be requoted if further work is required.
All repairs will be done in 4 – 6 weeks; if any part goes on back order, this period may be extended.
You will be updated on a continuous basis via SMS or e-mail regarding the progress of your repair.
On completion, please settle the balance of the invoice in order for the equipment to be released.
All repairs, other than warranty repairs, carry a 6-month warranty.