Terms and Conditions for Repairs

  • 1. Warranty
  • 1.1 Warranty represents a local warranty, except for selected items as stated on the product’s website and product warranty card. The warranty is furthermore subject to the terms and conditions on the warranty card.
  • 1.2 The warranty does not apply if:
    • 1.2.1 the unit has been tampered with,
    • 1.2.2 been exposed to water or any liquid,
    • 1.2.3 has been subject to physical impact, or
    • 1.2.4 if the serial number has been removed, altered or does not match with the invoice.
  • 1.3 Please present your original invoice together with the Customs Declaration Certificate to validate the warranty for products carrying a “global warranty”.
  • 2. Quotes:
  • 2.1 An inspection fee is payable before a quote will be provided. Please use the job number as reference for all payments and kindly e- mail proof of payment to service@premiumgroup.co.za.
    • 2.1.1 Inspection fees will be reviewed annually.
  • 2.2 The inspection fee is applied as a credit against the final invoice amount.
  • 2.3 Inspection fees will not be waived in the event of a quote rejection.
  • 2.4 Verbal acceptance of quotations will not be accepted.
  • 2.5 Quotes are subject to change upon further examination.
  • 2.6 This quotation is valid for three weeks from the quote date. Quoted amounts don’t include insurance and courier fees, unless otherwise stated.
  • 2.7 Please provide correct invoice details upon quote acceptance as invoices will not be re-issued.
  • 2.8 If an acknowledgement is not received within 6 weeks, equipment will be archived and sold after 6 months to defray expenses. There is a retrieval fee of R150 chargeable should we receive acknowledgement after the stipulated 6- week period.
  • 2.9 Repair work performed (other than warranty repairs) as set forth on this sheet is warranted for a period of 6 months.
  • 2.10 Equipment booked in, are done so at the Customer’s own risk and the Customer hereby indemnifies Premium Brand Distributors from any loss or damage arising of whatsoever nature during the course of the equipment being on the premises of Premium Brand Distributors. This excludes any damage/ loss as a result of the equipment being damaged by one of the Company’s employees when being serviced or repaired.
  • 2.11 Premium Brand Distributors is not responsible for film, memory cards or batteries left inside cameras.
  • 2.12 All faulty electronic parts will automatically be recycled. Faulty parts will only be returned upon request at the time of booking.
  • 2.13 We reserve the right to not repair items that have liquid damage.
  • 3. Deliveries/ Collections: – 086 116 4566 or service@premiumgroup.co.za
  • 3.1 All units must be packed separately with bubble wrap and placed in a secure container when delivered or collected.
  • 3.2 Please note: Cameras and lenses must be packed separately with bubble wrap. PLEASE DO NOT ATTACH THE LENS TO THE BODY OF THE CAMERA.
  • 3.3 Do not send batteries, chargers or memory cards. We will not be held responsible for memory cards or batteries left in the camera.
  • 3.4 Please make sure to include the following information in / on the container:
    • * Name and surname
    • * Contact numbers
    • * Email address
    • * Delivery address
    • * Equipment details
    • * Reason for booking the equipment in
    • * Indicate: “Quote needed” or “Warranty repair” Please include proof of purchase in case of a warranty repair.
  • 4. Insurance
  • 4.1 Premium Brand Distributors will insure equipment being couriered to and from the Customer, subject to the following terms and conditions:
    • 4.1.1 Only items couriered by Premium Brand Distributor’s preferred service courier provider (RAM) will be insured.
  • 4.1.2 Equipment must be packed sufficiently with bubble wrap and in a sturdy container – no claim will be registered in the event of equipment not being packed appropriately.
  • 4.1.3 The Customer must clearly indicate his/ her acceptance of the insurance terms and conditions in the space provided. Alternatively, the customer must via e-mail confirm their agreement to the insurance terms and conditions.
  • 4.1.4 By accepting the insurance offered by Premium Brand Distributors, the customer agrees that he/ she understands and accepts full liability for the insurance excess rates.
  • 4.1.5 All claims will be subject to a 5% excess payment with a minimum value of R2 500.00 per claim.
  • 4.1.6 Premium Brand Distributors retains the right and final decision whether equipment shall be repaired or replaced. Customer’s will be replaced at market value in the event of a replacement.
  • 4.1.7 The service centre must be informed by e-mail whether you would like to make use of Premium Brand Distributors insurance or whether your equipment will be covered by your personal insurance.
  • 5. Indemnity
  • 5.1 The Customer shall at all times fully indemnify Premium Brand Distributors, its employees, servants and agents against all actions, costs, claims, demands, proceedings or liabilities

Privacy
All information gathered, received or relied upon by Premium Brand Distributors will be regarded as private and will not be shared or divulged to third parties. Our Suppliers/ Manufacturers perform quality control and customer satisfaction surveys on an ad hoc basis and would like to interact with customers and end users to assess whether the service/ repair has been performed to satisfaction. Your contact details will only be shared with the Supplier/ Manufacturer for quality survey purposes.